Shipping

Shipping Policy

Delivery & Cost

All items in our online store are available for delivery Australia wide.  For reliable delivery, we use door to door - Couriers Please, Australia Post and StarTrack. International delivery may be available depending order requirement.  

Customers may choose to collect goods from our head office - showroom which is open Monday - Friday from 9:00 am to 5:30 pm and Saturday 9:00 am to 12:00 pm.

The delivery service used by supergripnetball.com.au requires the customer to be in attendance at the delivery address to receive the goods and sign for the delivery. Customers must provide telephone contact for the person who will receive the goods.

supergripnetball.com.au will advise a customer of the expected delivery time but accepts no responsibility for delays which are beyond its control.
If a delivery cannot be made due to:
    1. An incorrect or inadequate address provided by the customer.
    2. No person being in attendance to accept the delivery.
    3. Any such like occurrence.
Goods may be returned by the courier to the supergripnetball.com.au warehouse. The delivery will be rescheduled and an additional delivery charge may be levied.

Unless otherwise stated as 'Free' in one of our Promotional Offers the Standard Shipping is a flat rate $17.95 Australia wide. This price is for regular delivery service only. If you participate in a supergripnetball promotional offer where delivery is Free; there is no charge for standard delivery. Should you require an express delivery service; additional charges will apply.

If you have an Urgent – "rush-order" requirement this can be accommodated, please contact our sales team prior to placing your order so we can advise and assist you directly.

Packaging

Every order is carefully packed in to suitable cardboard boxes for safe delivery. Packaging is designed to cushion items and minimize movement during transport.

Lead Time

We guarantee to dispatch your order within 10 working days or less from receipt of payment.

Estimated Delivery Times (Please Note: We do not deliver to PO Boxes)

We guarantee to dispatch your order within 10 working days or less. Delivery times are based on Australia Post ESTIMATES.

Below is an indication of delivery time from the moment your order leaves our warehouse to when they arrive on your doorstep:

Location               ESTIMATED Delivery Timeframe

Melbourne         Standard: 1-2 Business Days

Express: Next Business Day (via "rush order service", price quoted as required)

Adelaide              Standard: 1-2 Business Days

Express: Next Business Day (via "rush order service", price quoted as required)

Perth                     Standard: 4-5 Business Days

Express: 1-2 Business Days (via "rush order service", price quoted as required)

Brisbane              Standard: 3-4 Business Days

Express: Next Business Day (via "rush order service", price quoted as required)

Sydney                 Standard: 2-3 Business Days

Express: Next Business Day (via "rush order service", price quoted as required)

For ESTIMATED delivery times to NT, TAS, country QLD, country NSW, country VIC, country WA, and country SA, please contact one of our friendly staff on 1300 100 275.

Order Tracking

As soon as your order is dispatched we will email you a consignment tracking number to track your order online. These codes may be used on Couriers Please or Australia Post’s ‘tracking page’ should you need to track delivery of your delivery.

International Delivery

Our standard delivery area is domestic Australia (Brisbane, Melbourne, Sydney, Perth, Adelaide, Darwin, Hobart, Canberra, and all regional areas). However if your order value totals $1000 or more, please contact us with your request as we can  arrange this service at an additional charge quoted based on your destination.